Contact
A person reads every one of these. Replies take a few days, sometimes a week.
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Email
Prefer your own client? Write to the address in the footer and it lands in the same place.
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Response time
A few days, sometimes a week. Everything gets read, even when the reply is slow.
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Pitching a post
Send the idea, not the draft — two or three sentences on what it argues and why now.
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Membership and billing
Most of it is self-serve in your account. If it isn't, write and it gets sorted.
Where Connect is written
Mostly at a desk in the hour before the building wakes, with whatever is left of the coffee. Writers here keep different hours in different cities, which is why a reply sometimes lands at an odd time for you.